Make Nice

As a salesperson I have to make sure to do my job by the book.  However, there are a few customers, that are regulars and know me by name.  These folks always get my fullest attention, and I let them know the ins and outs of the car rental business.  I will also always do the best I can to give them the better deal.  If I've got a better car on the lot, I will do my best to put them in it.  Just based on the fact that they give me respect even though my job is a menial one.  The customer that walks in with his phone glued to his ear, I will do my best to squeeze every dollar out of his inattentive ass.  I don't like "Inattentive Steve," or whatever his name is, and I will not do certain things that i could to save him money.  His rental will be much more expensive than most based on his lack of respect.  So, the message today is, make a new friend before you spend a lot of money with any company, you'll always come out on top.  When you befriend someone, they feel guilty for sticking it to you, because you're not just another person walking through the door.  It's because we (your salesperson) knows you and vice versa.