I have people that come in and want to complain about a minute detail in the hopes that I will reimburse them. The answer is rarely ever. The most joy I get from this is when a customer threatens their business. This means that they are going to leave now. I no longer have to sit and pretend as if I care that the car smelled like smoke, but you waited until you got back from your seven day trip to let us know. I would rather you left and went to another company, because the company I work for owns many other car rental companies. But you don't know this because you don't read. Also, if you are going to threaten your business, make sure the guy behind the counter doesn't get paid minimum wage. The guy who gets paid minimum wage doesn't care about your problems, he only cares about making his rent this month. You're already pissed off at him, so he knows he will not be making his money off of you. He needs you out of the store so he can make money off of other people.
It is best to just leave the store and not come back quietly, because you only are making yourself look like a fool. It gives us something to talk about after you leave. We enjoy it, trust me.
