My Fiancée and I were shopping for a computer for her. Her's had had its time and it was on the fritz. It was Black Friday of last year, and I thought it would be fun to get in the mix of all the frenzy and madness that ensues. We had a blast, although we had nothing in mind to purchase other than a computer. I knew what we were looking for as far as the computers performance, and what brands were reliable. We were only looking for a deal on something that fit into those guidelines. After we left the craziness that Best Buy is on Black Friday empty handed, we headed for Office Depot. A little bird told us of some good buys on laptop PC's there. It was approaching 6 a.m. at this time, the sun was coming up. We thought that it was going to be a madhouse over at the ole Office Depot, so I stepped on the accelerator accordingly. I swung the Stealth Bomber, as I like to call it, into a parking space and we rushed into the store. It was DEAD in Office Depot, DEAD! No one, not one customer was in there! So naturally we were immediately greeted by an excited salesperson. We told the gentleman we were just looking as we now knew we had all the time in the world. Once we made it over to the computers, he popped his dumb head up again, "Can I help you guys decide on anything?" To which I replied, "No thanks there fella, we're just looking." My fiancée, started to mess around with a computer she liked, and I was looking over the specs, when once again this f****** guy comes bee-boppin up again. He asked me, "Can I help..." This time I cut him off mid sentence, "Yeah, do you have anymore of these left?" This bought us more time while my Beloved and I deliberated on which of these laptops would best suit her needs. He came back stating that he had three left, but we better act fast. I looked around and still noticed that NO ONE was in the store and this guy was an idiot. So I asked him to find out about the computer we really wanted. He skipped away in his excitement... like a moron. We were down to discussing ancillary products. i.e. Coverage, and extended warranties. Salespeople give you a long-winded spiel so that way it's harder to say no immediately. I knew the game, and I said, "I'd like to help you out with your commission and all, but those products and services aren't going to be necessary." His head dropped a little and he said that the computer was waiting at the register for us. Now the cashier lady is where we had the most trouble. She inquired about if we were interested in the extra products and services as well, and I let her down easy too, but I was met with a bit of a different rebuttal. She said I really hope nothing happens to you guys with this computer. I agreed with her until she said, "I hope you guys don't fall in the parking lot with this brand new computer." To which I thought to myself, "Fuck you lady." The point of the story is, even though it is an established business, employees may be in fact socially challenged. I am really glad we didn't succumb to the guilt we had been given by these pathetic salespeople.
Saturday
Customer Service NoNo's
My Fiancée and I were shopping for a computer for her. Her's had had its time and it was on the fritz. It was Black Friday of last year, and I thought it would be fun to get in the mix of all the frenzy and madness that ensues. We had a blast, although we had nothing in mind to purchase other than a computer. I knew what we were looking for as far as the computers performance, and what brands were reliable. We were only looking for a deal on something that fit into those guidelines. After we left the craziness that Best Buy is on Black Friday empty handed, we headed for Office Depot. A little bird told us of some good buys on laptop PC's there. It was approaching 6 a.m. at this time, the sun was coming up. We thought that it was going to be a madhouse over at the ole Office Depot, so I stepped on the accelerator accordingly. I swung the Stealth Bomber, as I like to call it, into a parking space and we rushed into the store. It was DEAD in Office Depot, DEAD! No one, not one customer was in there! So naturally we were immediately greeted by an excited salesperson. We told the gentleman we were just looking as we now knew we had all the time in the world. Once we made it over to the computers, he popped his dumb head up again, "Can I help you guys decide on anything?" To which I replied, "No thanks there fella, we're just looking." My fiancée, started to mess around with a computer she liked, and I was looking over the specs, when once again this f****** guy comes bee-boppin up again. He asked me, "Can I help..." This time I cut him off mid sentence, "Yeah, do you have anymore of these left?" This bought us more time while my Beloved and I deliberated on which of these laptops would best suit her needs. He came back stating that he had three left, but we better act fast. I looked around and still noticed that NO ONE was in the store and this guy was an idiot. So I asked him to find out about the computer we really wanted. He skipped away in his excitement... like a moron. We were down to discussing ancillary products. i.e. Coverage, and extended warranties. Salespeople give you a long-winded spiel so that way it's harder to say no immediately. I knew the game, and I said, "I'd like to help you out with your commission and all, but those products and services aren't going to be necessary." His head dropped a little and he said that the computer was waiting at the register for us. Now the cashier lady is where we had the most trouble. She inquired about if we were interested in the extra products and services as well, and I let her down easy too, but I was met with a bit of a different rebuttal. She said I really hope nothing happens to you guys with this computer. I agreed with her until she said, "I hope you guys don't fall in the parking lot with this brand new computer." To which I thought to myself, "Fuck you lady." The point of the story is, even though it is an established business, employees may be in fact socially challenged. I am really glad we didn't succumb to the guilt we had been given by these pathetic salespeople.
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